Hello Bedside Support

We respond within one business day.

Help topics

I can't hear the patient

Check that your device isn't on silent and the volume is up. If you're using AirPods, make sure they're connected before you start. If it still doesn't work, close the app and reopen it.

The app isn't picking up my voice

Hello Bedside needs microphone access. On iPhone or iPad: Settings → Hello Bedside → confirm Microphone is on. On Android: Settings → Apps → Hello Bedside → Permissions → Microphone. If it's already on, try speaking closer to the microphone or moving somewhere quieter.

The app crashed mid-session

When you reopen, you'll see a notice that the session was interrupted. It won't count against your pass. You can start the same scenario again right away.

The session is freezing or loading slowly

Hello Bedside needs a live internet connection. Switch to Wi-Fi if you're on cellular. If it keeps happening, email us.

What do the packs include?

The 3 Pack ($5.99), 5 Pack ($8.99), and 10 Pack ($14.99) each give you that many session credits with no expiry. Use them whenever you want. The NCLEX Pass ($34.99) gives you 40 sessions over 60 days. All are one-time purchases, no auto-renewal. Access ends once the sessions run out or the pass expires.

My pass shows expired but I just bought it

Open the app, go to Settings, tap Pass Status, then Restore Purchases. That re-syncs with whichever store you bought through — Apple or Google. If it still shows expired, email support@hellobedside.com with your Apple ID or Google Play account and we'll fix it.

Can I restore a purchase I already made?

Yes. Settings → Pass Status → Restore Purchases. Sign in with the same Apple ID or Google account you used to buy it — a different account won't find the purchase.

I want a refund

On iPhone or iPad: go to reportaproblem.apple.com, find your Hello Bedside purchase, and submit a refund request. On Android: open Google Play, go to Order history, find Hello Bedside, and request a refund there. We can't issue refunds directly — both app stores handle them.

How do I sign in?

On iPhone or iPad: tap Sign in with Apple and confirm with Face ID, Touch ID, or your Apple ID password. On Android: tap Sign in with Google and choose your Google account. You can also sign up with an email address and password on either one.

I forgot my password

On the sign-in screen, tap Forgot password? and enter your email. We'll send a reset link. If it doesn't show up in a few minutes, check your spam folder. If you signed in with Apple or Google, you don't have a password — tap that button again instead.

I want to delete my account

Settings → Privacy → Delete Account. Data is deleted immediately. If you can't get into the app, email support@hellobedside.com and we'll take care of it.

Can my school or instructor see my practice data?

No. Your sessions are private. Nobody outside your account can see your history or scores.

Is Hello Bedside available on Android?

Yes. Hello Bedside is available on iPhone, iPad, and Android.

Is this medical advice?

No. Hello Bedside is for practice. The AI responses and feedback are educational — not clinical guidance. Don't use anything in the app to make decisions about real patient care.